Privacy Policy

Privacy Policy – the basics

This Privacy Policy describes how Afya (“we,” “us,” or “our”) collects, uses, stores, and protects personal information provided by clients and visitors. By using our services, website, or communicating with us, you agree to the collection and use of information in accordance with this policy.

Afya is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and billing information

• Health, fitness, and lifestyle information voluntarily provided through intake forms or consultations

• Scheduling and attendance records

• Payment and transaction information

• Communications between you and Afya (email, text, or other messaging platforms)

We only collect information that is reasonably necessary to provide personal training and wellness services.

How We Use Your Information

Your information may be used to:

• Provide and manage personal training services

• Customize training programs and wellness recommendations

• Process payments and manage billing

• Communicate scheduling updates, service changes, or important notices

• Improve our services and client experience

• Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

Health & Fitness Information

Any health or fitness-related information you provide is used solely for the purpose of creating safe and effective training programs. This information is treated as confidential and is only accessed by Afya or authorized service providers when necessary to deliver services.

Data Storage & Security

Afya takes reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Information is stored using secure platforms and systems commonly used within the fitness and wellness industry.

While we strive to use commercially acceptable means to protect your information, no method of transmission or storage is 100% secure.

Sharing of Information

We may share your information only in the following circumstances:

• With trusted third-party service providers (e.g., payment processors or scheduling platforms) strictly for business operations

• When required by law or legal process

• To protect the rights, safety, or property of Afya, its clients, or others

Third-party providers are required to maintain the confidentiality of your information.

Client Rights

You have the right to:

• Request access to your personal information

• Request corrections to inaccurate or incomplete information

• Request deletion of your personal information, subject to legal or contractual obligations

Requests may be submitted in writing and will be addressed within a reasonable timeframe.

Changes to This Privacy Policy

Afya reserves the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting. Continued use of services constitutes acceptance of the revised policy.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact Afya directly.